Shipping & Returns

Every piece is packed by hand in my studio and shipped by U.S. Mail. All sales are final, but if a piece arrives damaged or never arrives, I’ll make it right. Woodchuck Project memorial pieces are one of a kind and made for your family, so they work a little differently.

Original art and prints

When your order ships. Orders ship within 5 business days. Because I work full time, I typically pack and ship on weekends. You’ll get an email with tracking once your piece is on its way.

Where I ship. I ship within the United States. [For international orders, email me before you buy and I’ll quote shipping.]

Shipping cost. [Shipping is calculated at checkout.] Orders shipped to Arizona include Arizona sales tax.

Packaging. Packaging depends on if the piece is framed or unframed. Unframed originals are sealed in an archival sleeve and shipped flat between rigid boards. Prints ship flat or may be rolled in a tube.

If something arrives damaged or never arrives. Contact me within 5 days of the expected delivery date. If the piece is damaged, include photos of it and the packaging. I’ll replace it or refund you in full, whichever you prefer.

All sales are final. Each original is one of a kind, so I don’t accept returns or exchanges. Please look over the photos, size and description before you buy. If you have questions, email me first. I’m happy to send more photos or measurements.

Woodchuck Project memorial pieces

Timing. I take on up to four memorial pieces a month. Once your piece begins, it takes 4 to 6 weeks to draw, ink, color and ship.

Shipping. Your piece ships free within the United States by USPS Ground Advantage. It’s sealed in a clear archival sleeve inside a rigid mailer. At 5.5 × 8.5 inches, it fits a standard frame.

If something goes wrong. If your piece arrives damaged, or never arrives, contact me within 14 days. I’ll make it right, including redrawing it if needed.

Returns and contributions. Because each piece is made for your family alone, memorial pieces can’t be returned. Contributions are voluntary and go toward website, materials, shipping and my time. They are not tax-deductible donations, and they can’t be refunded once your piece has shipped.

Questions

Any questions, please send them via the contact page. I usually reply within 3 days.